Contact Info : (206) 992-3780

info@seatacairportexpress.com

FAQ

Q:Will I be charged for waiting time?

A : Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA’s (for delays or earlier arrivals).Sedans – receive 30 minutes free on domestic and on international flights.Limousines – receive 30 minutes free on domestic and 50 minutes free on international flights.Vans – receive 30 minutes free on domestic and 50 minutes free on international flights.Mini-vans – receive 30 minutes free on domestic and on international flights.

Q:How do I find my driver?

A : Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The “meet and greet” is a great way to be welcomed by our company.

Q:What kind of cars?

A :All of our cars are new models 2007-2012.Luxury Sedans are either Cadillac and Lincoln Town Car available in dark and light colors Stretch Limousines – All 2008 model, available in black and white colors, also included in the limo is TV, DVD and CD Player.Luxury Vans – for all airport pickups can accommodate up to 10 passengers plus their luggage. For sight seeing or other than airport transit, the vans can accommodate up to 14 passengers. SUV – accommodate up to 4 passengers and up to 6 suitcases.

Q:When will you charge my credit card?

A : Your credit card will not be charged until the day off the service. Prepayments can be arranged online for relatives or friends of the traveler.

Q:What if I am unable to arrive in time for a reservation “No Show”?

A :ALL no shows will be charged full rate. To avoid being charged you must: Call (206) 992-3780 or email info@seatacairportexpress.com in the event your plans or flight have been changed.

Q:How can I cancel and what is your Cancellation policy?

A :All cancellations must be made within 24 hrs prior to your arrival. To avoid being charged you must cancel your reservation within 10 to 5 hours before service time. You must provide confirmation number for each reservation. Email your cancellation 24 hours Fax your cancellation 24 hours Phone Cancellation 10 – 5 hours** Cancellations by phone only week days between 8am-10pm

Q:What is your “Service Guarantee”?

A :After you have received your “Confirmation Number”, your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)

Q:What is your hourly rates?

A :Our rates are by the hour (BTH) also known as A/D (as directed).2 hrs minimum on weekdays (Mon-Thur)3 hrs minimum on weekends (Fri-Sun)5 hrs minimum any day if traveling outside of the greater city limits

 

Service Area

Seattle Tacoma International Airport

Boeing Field/King Country International Airport

King County

Pierce County

Snohomish County

 

Ports

Port of Seattle
Cruise Port Service

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